Privacy Policy
HolaTrainers ("we") decides why and how your personal data is processed, so we are the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023 (DPDP Act). This notice tells you what we collect, why, and your rights.
1. What we collect and why
- Account details (name, email, password stored encrypted, role): to create and secure your account and send one-time login codes.
- Profile and content you add (trainer photo, experience, education, awards, fees, workshops, articles, books, certificates): to show your public profile and listings.
- Enquiries, requirements and reviews: to connect learners with trainers and show genuine reviews.
- Newsletter email: only if you subscribe and confirm.
- Technical data (a session cookie to keep you signed in, IP address, page-view and click counters): to keep the site secure, stop abuse and see which content is useful. We use no advertising or tracking cookies.
We process your data only with your consent, which you give by ticking the box when you sign up or by subscribing, or where the law allows it (for example to comply with a legal obligation).
2. Who sees your data
- What you publish (a trainer profile, a review) is public.
- An enquiry or requirement is shared with the trainer(s) it is addressed to.
- Service providers such as hosting and email delivery process data for us under our instructions. Some may store it outside India.
- We do not sell your personal data.
- We disclose data when the law or a court requires it.
3. How long we keep it
While your account is active. When you delete your account we erase your profile, content and uploaded files, except what we must keep by law. Reviews you wrote stay but are no longer linked to your name.
4. Your rights
Under the DPDP Act you can:
- ask for a summary of the personal data we hold about you and how we use it;
- correct or update inaccurate data (most of it you can edit yourself in your profile);
- erase your data: use Delete my account in your account Settings, or write to us;
- withdraw consent at any time (for example unsubscribe from the newsletter using the link in any email). Withdrawing is as easy as giving it, and may mean we can no longer provide the service;
- nominate another person to exercise these rights if you die or cannot act for yourself;
- complain to our Grievance Officer, and then to the Data Protection Board of India.
Write to the Grievance Officer below. We reply within 30 days.
5. Security and breaches
We use reasonable safeguards such as encrypted passwords, HTTPS and access controls. If a personal data breach happens, we will inform the Data Protection Board and the people affected as the law requires.
6. Children
HolaTrainers is for people aged 18 and over. We do not knowingly collect data of children. If you think a child has signed up, tell us and we will delete the account.
7. Changes
We may update this notice. The date above shows the latest version. For big changes we will tell account holders.
8. Grievance Officer
Harsh Jasrotia, grievance@holatrainers.com. More details on the Grievance Redressal page. See also our Terms of Use.